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Effective Date: 1st of April 2026
Agent Support Desk is committed to protecting your personal information and ensuring compliance with the Protection of Personal Information Act (POPIA). Confidentiality agreements can also be provided upon request.
1. Information We Collect
1. Information We Collect
We may collect and process the following information:
Contact details (name, email, phone number)
Property listing information
Client and agency data required for service delivery
Communication records
2. How We Use Information
2. How We Use Information
Information is used solely for:
Delivering agreed marketing and administrative services
Communicating with clients
Improving service delivery
We do not sell or share your information with third parties.
3. Data Protection
3. Data Protection
We take reasonable technical and organisational measures to protect your data against:
Unauthorised access
Loss or misuse
Disclosure
4. Confidentiality
4. Confidentiality
All client and agency information is treated as strictly confidential and only accessed where necessary to perform services.
5. Your Rights
5. Your Rights
You have the right to:
Request access to your data
Request correction or deletion
Withdraw consent
6. Data Retention
6. Data Retention
We retain information only for as long as necessary to deliver services.
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