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FREQUENTLY ASKED QUESTIONS
FREQUENTLY ASKED QUESTIONS
What does Agent Support Desk do?
What does Agent Support Desk do?
Agent Support Desk provides real estate marketing and administrative support services to agencies across South Africa. We assist with listing management, social media marketing, lead generation, and CMA support, helping property professionals streamline operations and improve efficiency.
Who do you work with?
Who do you work with?
We work with real estate agencies and property professionals who need reliable support with marketing, listings, and administrative processes. Our services are designed to support both individual agents and larger agencies.
Do you handle property transactions or clients?
Do you handle property transactions or clients?
No. Agent Support Desk operates strictly as a support service provider. We do not engage in property transactions, negotiations, or client-facing roles that require registration with the PPRA.
How does your listing management service work?
How does your listing management service work?
We assist with the preparation, optimization, and uploading of property listings to ensure they are accurate, well-presented, and aligned with platform requirements. This helps improve visibility and saves agents valuable time.
Do you offer social media marketing for real estate agencies?
Do you offer social media marketing for real estate agencies?
Yes. We provide social media marketing support tailored for real estate, including content creation, posting, and optimisation to help maintain a consistent and professional online presence.
What is included in your CMA support?
What is included in your CMA support?
Our Comparative Market Analysis (CMA) support includes compiling and structuring relevant market data for internal use by agents, helping them make informed pricing decisions. All packaged neatly into a branded template.
How is pricing structured?
How is pricing structured?
Our pricing is based on the specific needs of each client. Services are quoted based on scope, volume, and complexity, and all pricing is agreed upon before work begins.
How do you ensure confidentiality?
How do you ensure confidentiality?
We handle all client and agency information in accordance with the Protection of Personal Information Act (POPIA). All data is treated as strictly confidential and used only for the purpose of delivering agreed services.
Can I outsource all my admin and marketing to you?
Can I outsource all my admin and marketing to you?
Yes. We offer flexible support packages that can be tailored to your needs, allowing you to outsource selected tasks or your entire back-office support function.
How do I get started?
How do I get started?
You can get started by contacting us via email or through our website. We will assess your needs and provide a customised solution tailored to your agency.
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